MAKALAH BAHASA INGGRIS
Nama Kelompok :
1.
Agnes Pricilia 20217265
2.
Giva Vernando 22217573
3.
Laurensius Haryo Yudi 23217286
4.
Nixon Joselino Suki 24217523
5.
Pesta Renika Hutabarat 24217705
FAKULTAS EKONOMI
UNIVERSITAS GUNADARMA
JAKARTA
2019
11.
Describe a Product
Hallo,
Nice to meet you all today.
How
are you today ? Let me introduce myself. My name is Desti. I’m from pharmacy
company. I will tell you about the best product of our company, it is Smart
Detox. You are already familiar with the name of Smart Detox, is not it ? Yes,
Smart Detox is one of the best way to get healthy life with the modern way for
all of you who want to get the optimal healthy with the best appearance and
ideal weight.
Smart
Detox is a detoxification program brand that relies on quality and trusted
supplement products from Synergy WorldWide which is a Smart Nutritition and
Food Supplement brand from America that has 40 years of experience and is in 70
countries, with FDA Approval certification, making the name Smart Detox popular
because it is able to provide considerable satisfaction for many people.
Smart
Detox has a smart and modern way because anyone can do it either male or female
and also old or young. With detoxification methods that have been trusted from
ancient times as an effective way that has been proven to help remove toxins in
the body that causes all kinds of diseases and disruption of body metebolism
that causes obesity or obesity.
Smart
Detox has a smart and modern way because anyone can do it either male or female
and also old or young. With detoxification methods that have been trusted from
ancient times as an effective way that has been proven to help remove toxins in
the body that causes all kinds of diseases and disruption of body metebolism
that causes obesity or obesity.
In
general, the benefits of detoxification for bodily health are numerous.
Likewise with the smart detox program conducted 20-40 days, the benefits are
not much different.
1.
Helps Lose Weight
2. help Increase Stamina
3.
Helps Increase Endurance
4.
Stay Young
5.
Helps Prevent Free Radicals
6.
Helps Heart Performance
Get
the further information, free consultation, and interesting price from us for
all of you who want to change your life style to be healthier, get your ideal
weight, and lose your weight until 21 kg in 20 days only. Call our customer
service by Chat, Whatsapp, or LINE in 082281800488 and BBM : 585B2E94
22.
How to Describe Job
a.
What Is a Job
Description?
A job description summarizes the essential
responsibilities, activities, qualifications and skills for a role. Also know
as a JD, this document describes the type of work performed.
A job description should include important company
details — company mission, culture and any benefits it provides to employees.
It may also specify to whom the position reports and salary range.
An effective job description will provide enough
detail for candidates to determine if they’re qualified for the position.
b.
Job Title
Make your job titles specific. Targeted job titles
are more effective than generic ones, so be precise by including key phrases
that accurately describe the role.
Avoid internal lingo that may confuse the job
seeker. Stick to standard experience levels like “Senior” rather than “VI” or
other terms people are less likely to look for.
c.
Job Summary
Open with a strong, attention-grabbing summary. Your
summary should provide an overview of your company and expectations for the
position.
Hook your reader with details about what makes your
company unique. Your job description is an introduction to your company and
your employer brand. Include details about your company culture to sum up why a
candidate would love to work for you.
Include an exact job location. Provide an exact job
location to optimize your job posting so it appears higher in job search
results.
d.
Responsibilities
and Duties
Outline the core responsibilities of the position.
Make sure your list of responsibilities is detailed but concise. Also emphasize
the duties that may be unique to your organization. For example, if you are
hiring for an “Event Management” role and the position requires social media
expertise to promote events, include this detail to ensure candidates
understand the requirements and can determine if they’re qualified.
Highlight the day-to-day activities of the position.
This will help candidates understand the work environment and the activities
they will be exposed to on a daily basis. This level of detail will help the
candidate determine if the role and company are a right fit, helping you
attract the best candidates for your position.
Specify how the position fits into the organization.
Indicate who the job reports to and how the person will function within your
organization, helping candidates see the bigger picture and understand how the
role impacts the business.
e.
Qualifications
and Skills
Include a list of hard and soft skills. Of course,
the job description should specify education, previous job experience, certifications
and technical skills required for the role. You may also include soft skills,
like communication and problem solving, as well as personality traits that you
envision for a successful hire.
Keep your list concise. While you may be tempted to
list out every requirement you envision for your ideal hire, including too many
qualifications and skills could dissuade potential candidates.
Describe a Job
to others :
Ex : My sister is a bank teller. Her main job is
processing all cash transactions taking place in the bank. she also receives
checks and cash for deposit, verify amounts, and check accuracy of deposit
slips. Not only that, she must record transactions by logging cashier's checks,
traveler's checks, and other special services, but also preparing currency
transaction reports. She has to can to use computers, calculators, or adding
machines to calculate daily transactions and enters customers' transactions
into computers in order to record transactions and issue computer-generated
receipts. Finally, she makes reports and submit them to the bank manager.
33.
Responding Complaints
3.1 Responding
to Complaints
a. Don’t leave them hanging
One hour is the new one business day. More than 85
percent of customers think businesses should respond to emails within an hour,
according to a survey by Toister Performance Solutions, a firm that focuses on
customer service training. Similarly, 42 percent of customers expect one-hour
response time on social media, according to a survey from the social media
research project, The Social Habit.
Many customer complaints can’t be resolved in 60
minutes or less, but they can at least be addressed. If you need a few days to
investigate the customer’s complaint, tell her so now, not after those few
days. Your failure to respond might lead the customer to believe you’re not on
top of customer service—or worse, that you don’t care, which only worsens the
situation.
If you won’t be able to respond quickly, consider
setting up an automatic response. With Keap, the completion of a “contact us”
web form can trigger an email that tells the customer you’ll get back to her as
soon as possible. While that email can’t resolve the complaint, it can reassure
the customer that her message didn’t disappear into an online black hole.
b. Listen and apologize
No matter the business or the complaint, the first
two steps to resolving a customer complaint are the same. Step one: listen to
the customer’s experience in its entirety. Step two: apologize.
Ideally, these conversations would take place in
person or on the phone, but that doesn’t mean Yelp reviews and Facebook
comments should be ignored. Digital marketing strategist Jay Baer says
businesses should address every complaint, on every channel, every time. “I’m
not suggesting that the customer is always right,” Baer said in a webinar, Hug
Your Haters: Customer Service in a Digital and Social World, “I’m suggesting
that the customer is always heard.”
You don’t have to plead guilty to an offense every
time a customer complains, but you do need to consider his point of view—to
listen without interruptions. Make it clear that you understand why the
customer is upset, even if you don’t agree with him. You may not be sorry that
he simply didn’t like your product, but you can still be sorry that he had a
disappointing experience.
The simple act of listening and apologizing can be
therapeutic enough to resolve the problem. Researchers at the University of
Nottingham in the United Kingdom conducted a study with two groups of eBay
customers who had given negative feedback. In a request to withdraw the
comments, one group was offered an apology that cited a manufacturer delay,
while the other was offered a small amount of money. Ultimately, a simple
“sorry” proved more valuable than the cash: 45 percent of participants withdrew
their comments after receiving the apology, compared with only 23 percent of
those offered compensation.
c. Focus on the solution
After you’ve listened to the customer’s complaint
and apologized, you can offer your side of the story—not an excuse, but an
explanation. A customer’s misunderstanding or lack of information could have
contributed to his complaint, and learn more about your company’s intentions
might help settle his emotions.
But keep it short: The more you say, the more you
might create opportunities to start another argument. Instead, shift the
conversation away from the problem and toward the solution.
Don’t make promises you don’t intend to keep: You’re
not going to drastically change your company’s offerings or operations based on
the opinion of one person. But maybe you’re going to talk with an employee or
adjust a process that caused the problem in order to prevent it from happening
again. By explaining the actions you’re going to take, you show the customer
that you valued his feedback and gave it serious consideration.
If you can afford it, give the customer a financial
incentive for a future purchase. If a restaurant settles a complaint by
reducing the bill, the customer still might leave with a negative impression of
the service. Offering a gift card compels the customer to come back for an
additional—and hopefully, more positive—experience with your company. According
to "Understanding Customers," it takes 12 positive experiences to
overcome one unresolved negative experience with a business.
3.2
Responding to Complaints with Letter/E-Mail
Dear Andrew,
I sincerely apologize for any inconvenience these
issues may have caused you. I have taken the liberty of resubmitting your
listings that were incorrectly declined for Broken Site. According to my
research, your listings that were declined for Blocked Site were also declined
for Duplication of Results. This means that the keywords that you were
attempting to add to your account, already existed in your account, and were
seen as a duplicate of an existing listing. This means that the keywords you
were hoping to add already exist in your account.
You are correct, after further review it was
acknowledged that your site does not offer a product of service that Yahoo!
does not to be affiliated with, and therefore the Blocked Site decline reason
was an incorrect one. This decline reason did not affect the outcome of your
submission.
The keywords that were declined for Insufficient
Content, were declined correctly. You were attempting to bid on keywords like
“business coach executive professional,” and “life and business coach,” but it
is not clear if a user can actually find a business coach on your site, or if
they will be referred to 3rd party for assistance with that request. If you
were to offer more information on the “Locate an Executive Coach” section of
your site, you could be approved for those keywords.
You may be interested to know that Yahoo! is
developing a new advertiser interface that will offer business owners a more
powerful advertising experience, and we plan to roll this interface out during
the second half of this year.
I understand that there are several things in your
account that you would like changed, and I would just like to let you know that
we take advertiser feedback very seriously as we are always striving to improve
our services. We welcome any additional feedback you may have.
Please do not hesitate to contact us if we can be of
any further assistance. Thank you for choosing Yahoo! Search Marketing!
Sincerely,
[NAME]
Executive Services
Yahoo! Search Marketing
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